Terms and Conditions By using Hyzr Transportations and Services Private Limited, you agree to these terms and conditions Services: We provide ride-hailing and parcel delivery. User Responsibilities: You must provide accurate information and keep your account secure. Fees: Payments are processed through our platform, and fees apply as per our pricing model. Cancellations: Cancellation fees may apply. Refunds follow our policy. Liability: We are not liable for damages during services. Termination: We may suspend or terminate your account for violations. For more details, contact us at customercare@hyzr.in
Effective Date: 27-01-25
Welcome to Hyzr Transportations and Services Private Limited! These Terms and Conditions ("Terms") govern your use of our application ("Hyzr App") and website ("Hyzr Website") for ride-hailing and parcel delivery services. By accessing or using the Hyzr App or Hyzr Website, you agree to these Terms. Please read them carefully.
1. Acceptance of Terms
By using the Hyzr App or Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree, please refrain from using the App and Website.
2. Services Provided
Hyzr offers ride-hailing services for passengers and parcel delivery services for users who need items transported. Hyzr acts as an intermediary to connect users with independent drivers and delivery partners.
3. User Accounts
You must create an account on the Hyzr App or Website to use the services. You agree to provide accurate and up-to-date information.
You are responsible for safeguarding your account details and for any activity under your account.
4. Driver and Delivery Partner Responsibilities
All drivers and delivery partners are independent contractors, not employees of Hyzr.
They are responsible for ensuring the safety and timely arrival of passengers and packages.
Drivers and delivery partners must comply with local safety and operational regulations.
5. User Conduct
Users must adhere to respectful and lawful behavior when using the app or website and interacting with drivers or delivery partners.
Misconduct, harassment, or violation of laws will result in account termination.
6. Pricing and Payments
Ride and delivery fees are calculated based on distance, time, and other factors. Prices are displayed before booking on both the app and website.
Payments must be made through the app or website using the available payment methods (e.g., Razorpay integration).
7. Insurance and Liability for Parcels
Hyzr provides limited coverage for parcels in transit.Please find Courier related terms and conditions (Here) The amount covered is subject to the terms of our insurance policy and may be limited based on the parcel's declared value.Here
Users are responsible for ensuring their parcels are appropriately packaged for safe transport. Hyzr and its delivery partners are not liable for damages caused by inadequate packaging.
8. High-Value Packages
For parcels with a declared value exceeding INR [amount], users must select the "High-Value Package" option, which may incur additional fees.
Hyzr may offer enhanced insurance coverage for high-value packages upon request. Users must declare the item’s value accurately; misrepresenting the value may void any insurance claims.
9. Offers and Promotions
Hyzr may, from time to time, introduce promotional offers, discounts, or credits for ride-hailing or delivery services on the Hyzr App or Website.
Promotional offers are subject to terms specified at the time of the promotion and may be limited by duration, availability, and specific terms such as minimum booking requirements.
Offers cannot be combined with other discounts or promotions unless otherwise stated.
Hyzr reserves the right to modify, suspend, or terminate any promotional offers at its discretion, with or without notice.
Any misuse or fraudulent use of promotional offers may result in the cancellation of the offer and possible suspension of the user account.
10. Referral Program
Hyzr may offer a referral program where users can refer friends or family to join the Hyzr platform and receive rewards.
Referral rewards are subject to terms outlined at the time of the referral and may be conditional upon the referred user completing a specified number of rides or deliveries.
Referral rewards are non-transferable, non-exchangeable, and may have expiration dates.
Any abuse of the referral program, such as creating fake accounts or self-referrals, will result in forfeiture of referral rewards and may lead to account suspension.
Hyzr reserves the right to modify, suspend, or terminate the referral program at any time, with or without prior notice.
11. Cancellation and Refunds
Cancellations are allowed within specified timeframes. After that, a cancellation fee may apply.
For deliveries, cancellations may incur a charge if the driver or delivery partner has already picked up the package.
Refunds for completed rides or deliveries are subject to review and approval by Hyzr.
12. Privacy Policy
We collect and process personal data as outlined in our Privacy Policy. By using the Hyzr App or Website, you consent to the processing of your data as described therein.
13. Liability Limitations
Hyzr is not liable for any loss, damage, or delay of parcels during transit, except where insurance coverage applies.
We do not guarantee uninterrupted access to the app or website and are not responsible for any issues related to their availability.
Hyzr is not responsible for damages, losses, or delays resulting from circumstances beyond our control, including natural disasters or accidents.
14. Safety and Compliance Requirements for Drivers
All drivers and vehicles must meet safety and regulatory requirements, including regular vehicle inspections and adherence to local driving laws.
Drivers are required to maintain personal and vehicle insurance as per local regulations.
15. Amendments to Terms
Hyzr may update these Terms periodically. Continued use of the Hyzr App or Website after updates signifies acceptance of the revised Terms.
16. Termination of Access
Hyzr reserves the right to suspend or terminate access to the Hyzr App or Website for users violating these Terms.
17. Dangerous Goods / Security
Dangerous Goods
We do not carry, nor perform other Services regarding, goods which are in our sole opinion Dangerous Goods, including but not limited to those specified in the regulations, guidelines, technical instructions, and codes applicable to us and our business or to the transport of, or the performance of other Services regarding, Dangerous Goods.
We may, at our discretion, accept some Dangerous Goods for carriage or for the performance of other Services in some locations if you have been accorded the status of an approved customer. This must be granted by us in writing before your consignment can be accepted. Your Dangerous Goods will only be accepted if they comply with the applicable regulations and our requirements. Details of our requirements, together with the procedure for applying for approved customer status, are available from our nearest office. A dangerous goods surcharge will be invoiced to you upon acceptance of your consignment.
Prohibited Items(Here)
We do not accept consignments that contain prohibited items.
Declaration of Goods
We accept consignments only upon your declaration of the type and value of the consignment (“said to contain” basis). We have no responsibility whatsoever as to the correctness of the description, type, or value thereof. You agree to indemnify us and hold us harmless from any claims that may be brought against us arising out of or relating to such declaration provided by you and any costs we will incur in relation thereto.
18. Governing Law
These Terms are governed by the laws of India. Any disputes arising from these Terms shall be resolved in the courts of Kerala.
19.GST
• GST, as applicable, will be levied on the Invoice.
• Any information shall be considered only prospectively. Under no circumstances, will invoices be revised retrospectively for delay in providing GST registration information.
• Taxes on reverse charge mechanism, wherever applicable, shall have to be paid by the recipient of services.
20. Contact Us
For questions or support, please reach out to our customer support team at
Customercare@hyzr.in or call +91 7316981570
These Terms and Conditions ("Agreement") govern the provision of courier services by Hyzr Transportations and Services Private Limited ("Hyzr", "we", "us", or "our") to the customer ("you" or "your"). By using our services, you agree to comply with these terms. If you do not agree to these terms, you should refrain from using our services.
2. Service Availability
Hyzr provides parcel and document delivery services to various locations as specified on our website or through direct communication. Our services are available within the operational regions and may be subject to change without prior notice.
3. Consignment Acceptance
We will accept consignments only after verification of the details provided by you. We reserve the right to reject any consignment that does not comply with our guidelines or policies. You must ensure the goods are packaged appropriately and meet safety and legal requirements.
4. Prohibited and Dangerous Goods
We do not accept consignments containing prohibited or dangerous goods, including, but not limited to:
Explosives, flammable, or combustible materials
Toxic substances, biological or infectious materials
Firearms, ammunition, or illegal goods
Stolen property or counterfeit items
Hazardous waste
For a detailed list of prohibited items, please refer to our Prohibited Items Policy. If you have any doubts, please contact our customer service team.
5. Dangerous Goods and Special Services
For the transportation of dangerous goods, you must declare such items prior to shipment, and these will only be accepted under specific conditions. Dangerous goods are subject to a surcharge and must comply with the applicable regulations. Acceptance of dangerous goods is contingent upon your status as an approved customer.
6. Delivery Times
Estimated delivery times are provided for your convenience but are not guaranteed. Delays may occur due to weather, traffic, or other unforeseen circumstances. We do not accept liability for any damages or losses incurred due to delays.
7. Insurance and Liability
We recommend you purchase appropriate insurance coverage for your consignments. Hyzr is not responsible for loss or damage to items unless caused by our negligence. Our liability is limited to the value of the goods as declared by you and is subject to maximum limits set by applicable law.
8. Customer's Declaration
You must provide accurate information regarding the nature, content, and value of the goods being shipped. The goods are shipped "said to contain" based on the declaration provided by you. We do not assume responsibility for the correctness of your description. You agree to indemnify and hold us harmless from any claims, losses, or legal actions arising from incorrect declarations.
9. Payment
All fees for services rendered by Hyzr are due at the time of shipment or as otherwise agreed upon. Payment can be made via the payment options available on our website or directly to our designated accounts. Any unpaid balances will be subject to interest and penalties as determined by applicable laws.
10. Cancellation and Refund Policy
You may cancel a shipment within a specified period before dispatch, subject to a cancellation fee. Refunds will be processed according to our Refund Policy and are subject to the nature of the cancellation.
11. Customs and Import Regulations
For international shipments, you are responsible for ensuring that your goods comply with all customs and import regulations in the destination country. Hyzr will not be held responsible for any delays or issues related to customs clearance.
12. Privacy and Data Protection
We respect your privacy and handle all personal data in accordance with our Privacy Policy. By using our services, you consent to the collection, processing, and use of your personal data as outlined in the policy.
13. Force Majeure
Hyzr shall not be liable for any failure or delay in performing its obligations if such failure or delay is caused by an event beyond our control, including but not limited to natural disasters, strikes, government actions, or transportation failures.
14. Dispute Resolution
Any disputes or claims arising out of or in connection with these Terms and Conditions shall be resolved through negotiation between the parties. If a resolution cannot be reached, the matter shall be submitted to the jurisdiction of the courts in the state where Hyzr is registered.
15. Amendments to Terms
Hyzr reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website and will apply to all services provided after the update.
16. Contact Information
For any questions or concerns, please contact our customer service team:
Phone: 9497586121
Email: info@hyzr.in
Website: www.hyzrkerala. com
1. General Terms
These Terms and Conditions ("Terms") apply to all promotional offers ("Offers") by HYZR TRANSPORTATIONS AND SERVICES PRIVATE LIMITED for its customers and drivers. By participating in these Offers, users agree to be bound by these Terms, as well as the Company’s general Terms of Service.
2. Eligibility
Offers are open only to individuals who meet the eligibility criteria specified for each Offer. The Company reserves the right to restrict or disqualify any participant from the Offer based on eligibility, misuse, or other criteria.
3. Duration of Offer
Each Offer will have a specified validity period, as mentioned in the promotional materials or on the Company’s website. The Company reserves the right to extend, shorten, or terminate any Offer at its discretion, without prior notice.
4. Offer Usage
Offers can be redeemed only once per eligible user unless otherwise stated.
Offers may not be combined with other discounts or promotional codes.
Offers are non-transferable and have no cash value.
5. Referral Program
For referral-specific offers:
Referrals must be new users who have not previously registered with HYZR TRANSPORTATIONS AND SERVICES PRIVATE LIMITED.
Both the referrer and the referee must meet all specified eligibility and verification requirements.
Referral rewards will be credited to the respective accounts only after the referee completes a qualifying action, as specified in the Offer.
6. Misuse of Offers
The Company reserves the right to disqualify users, revoke benefits, and take legal action if any Offer is used inappropriately or fraudulently.
7. Modifications to Offers
The Company may modify or update these Terms and any Offer details without prior notice. It is the user’s responsibility to review these Terms periodically.
8. Limitation of Liability
The Company is not responsible for any loss, damage, or injury that may arise as a result of using the Offer, except as required by applicable law.
9. Contact Information
For any questions or concerns regarding these Terms or specific Offers, please contact our support team at Customercare@hyzr.in
1. Eligibility for Referral Rewards:
The referring customer (Referrer) must have an active account with HYZR APP.
The referred customer (Referee) must be new to the platform, not having registered previously.
2. Referral Reward Structure:
The Referrer will receive a reward (such as a discount, cashback, or credit) once the Referee completes their first transaction.
Both Referrer and Referee may receive benefits if specified as part of a promotional referral campaign.
3. Payment Conditions:
Referral rewards will be credited to the Referrer’s account within [define timeframe, e.g., 7 days] after the Referee completes their first transaction.
Rewards are valid for use on future transactions and are non-transferable or redeemable for cash.
4. Maximum Referrals:
Referrers may refer up to 500 customers per month.
This limit may be adjusted as per company policy.
5. Disqualification:
Any referrals found to be fraudulent, or manipulative will be disqualified, with potential penalties applied to the Referrer’s account.
Referrals must meet the company’s verification standards to qualify.
6. Modification Rights:
Our company reserves the right to modify, suspend, or end the referral program at any time, with prior notice to participants.
7. Agreement to Terms:
By participating in the referral program, customers agree to adhere to these terms and any additional guidelines specified by the company.
1. Eligibility for Referral Bonus:
The referring driver (Referrer) must be an active driver with our HYZR company.
The referred driver (Referee) must be new to our platform, not having been previously registered.
Both Referrer and Referee must meet all onboarding and performance standards set by our company.
2. Referral Bonus Structure:
The Referrer will receive a referral bonus upon the successful activation of the Referee.
The bonus may be structured as a single payment or tiered based on milestones achieved by the Referee (e.g., completion of a set number of trips).
3. Payment Conditions:
Referral bonuses will be credited to the Referrer’s account after the Referee at least one booking of a ride service successfully completes
Referrers must be active drivers with no pending issues or violations to receive the referral bonus.
4. Maximum Referrals:
Referrers can refer up to 500 drivers per month.
This cap may be reviewed periodically based on operational needs.
5. Disqualification:
Referrals that do not meet our company’s standards or are deemed fraudulent will be disqualified from receiving any bonus.
Any abuse or manipulation of the referral program will result in penalties, including possible termination.
6. Amendment Rights:
Our company reserves the right to amend or terminate the referral program at any time with prior notice.
7. Dispute Resolution:
Any disputes regarding the referral bonus will be resolved by our company’s management, whose decision will be final.
8. Agreement to Terms:
By participating in the referral program, Referrers agree to comply with these terms and any additional guidelines that may be issued.
1. Introduction
These Terms and Conditions ("Agreement") govern the provision of courier services by Hyzr Transportations and Services Private Limited ("Hyzr", "we", "us", or "our") to the customer ("you" or "your"). By using our services, you agree to comply with these terms. If you do not agree to these terms, you should refrain from using our services.
2. Service Availability
Hyzr provides parcel and document delivery services to various locations as specified on our website or through direct communication. Our services are available within the operational regions and may be subject to change without prior notice.
3. Consignment Acceptance
We will accept consignments only after verification of the details provided by you. We reserve the right to reject any consignment that does not comply with our guidelines or policies. You must ensure the goods are packaged appropriately and meet safety and legal requirements.
4. Prohibited and Dangerous Goods
We do not accept consignments containing prohibited or dangerous goods, including, but not limited to:
Explosives, flammable, or combustible materials
Toxic substances, biological or infectious materials
Firearms, ammunition, or illegal goods
Stolen property or counterfeit items
Hazardous waste
For a detailed list of prohibited items, please refer to our Prohibited Items Policy. If you have any doubts, please contact our customer service team.
5. Dangerous Goods and Special Services
For the transportation of dangerous goods, you must declare such items prior to shipment, and these will only be accepted under specific conditions. Dangerous goods are subject to a surcharge and must comply with the applicable regulations. Acceptance of dangerous goods is contingent upon your status as an approved customer.
6. Delivery Times
Estimated delivery times are provided for your convenience but are not guaranteed. Delays may occur due to weather, traffic, or other unforeseen circumstances. We do not accept liability for any damages or losses incurred due to delays.
7. Insurance and Liability
We recommend you purchase appropriate insurance coverage for your consignments. Hyzr is not responsible for loss or damage to items unless caused by our negligence. Our liability is limited to the value of the goods as declared by you and is subject to maximum limits set by applicable law.
8. Customer's Declaration
You must provide accurate information regarding the nature, content, and value of the goods being shipped. The goods are shipped "said to contain" based on the declaration provided by you. We do not assume responsibility for the correctness of your description. You agree to indemnify and hold us harmless from any claims, losses, or legal actions arising from incorrect declarations.
9. Payment
All fees for services rendered by Hyzr are due at the time of shipment or as otherwise agreed upon. Payment can be made via the payment options available on our website or directly to our designated accounts. Any unpaid balances will be subject to interest and penalties as determined by applicable laws.
10. Cancellation and Refund Policy
You may cancel a shipment within a specified period before dispatch, subject to a cancellation fee. Refunds will be processed according to our Refund Policy and are subject to the nature of the cancellation.
11. Customs and Import Regulations
For international shipments, you are responsible for ensuring that your goods comply with all customs and import regulations in the destination country. Hyzr will not be held responsible for any delays or issues related to customs clearance.
12. Privacy and Data Protection
We respect your privacy and handle all personal data in accordance with our Privacy Policy. By using our services, you consent to the collection, processing, and use of your personal data as outlined in the policy.
13. Force Majeure
Hyzr shall not be liable for any failure or delay in performing its obligations if such failure or delay is caused by an event beyond our control, including but not limited to natural disasters, strikes, government actions, or transportation failures.
14. Dispute Resolution
Any disputes or claims arising out of or in connection with these Terms and Conditions shall be resolved through negotiation between the parties. If a resolution cannot be reached, the matter shall be submitted to the jurisdiction of the courts in the state where Hyzr is registered.
15. Amendments to Terms
Hyzr reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website and will apply to all services provided after the update.
1.1. Absolute Responsibility: Delivery personnel are fully responsible for the safety and security of parcels in their possession. Any negligence leading to loss or theft will result in strict disciplinary action, including termination and legal consequences.
1.2. Mandatory Inspection: Delivery personnel must check parcel condition upon pickup and delivery. Any damage or irregularity must be reported immediately before proceeding.
1.3. Secure Handling: Parcels must never be left unattended under any circumstances. If a parcel is left unsecured, the delivery personnel will be held directly accountable.
2.1. Immediate Reporting: Any loss or theft must be reported to the company within one hour of discovery. Failure to report will result in severe penalties, including possible salary deduction or job termination.
2.2. Evidence Submission: The delivery personnel must provide a written explanation along with any available evidence (CCTV footage, delivery logs, witness statements, police reports, etc.).
2.3. Internal Investigation: The company will conduct a strict investigation. If found guilty of misconduct or negligence, the personnel will be liable for full compensation of the lost item and may face legal action.
2.4. Police Involvement: In case of theft, the company will immediately file a police complaint, and the delivery personnel may be required to cooperate in the investigation.
3.1. Zero Compensation from Company: Hyzr Transportations and Services Pvt Ltd will not be responsible for compensating the customer unless the loss was due to a company process failure.
3.2. Employee Liability: If a delivery person is found responsible for the loss, they must pay for the full value of the lost item. The company reserves the right to deduct the amount from their salary or legal settlement.
3.3. Customer Complaints: Any customer complaints regarding missing or stolen parcels will be strictly reviewed, and repeated complaints against delivery personnel will result in immediate termination.
4.1. Mandatory Proof of Delivery: Delivery personnel must collect the recipient’s signature or OTP verification for every parcel.
4.2. No Unauthorized Handling: Only the assigned delivery personnel should handle the parcel. Sharing or transferring the parcel to another person without permission is strictly prohibited and will result in termination.
4.3. High-Risk Area Protocol: In high-risk areas, additional security measures such as real-time tracking updates and supervisor notification are mandatory.
4.4. Periodic Security Audits: Random parcel checks will be conducted, and any irregularity will result in disciplinary action.
First Offense: Salary deduction + Written warning.
Second Offense: Suspension + Full liability for lost items.
Third Offense: Immediate termination + Legal action (if applicable).
Contact Information
For any questions or concerns, please contact our customer service team:
Phone: 9497586121
Email: info@hyzr.in
Website: www.hyzrkerala. com
2. Flammable Goods – Highly flammable liquids, gases, and solids that can easily ignite.
3. Toxic Substances – Chemicals or substances that can cause harm to human health, such as poisons.
4. Corrosive Materials – Chemicals or substances that can cause severe damage to living tissue or materials.
5. Radioactive Materials – Any goods emitting ionizing radiation.
6. Perishable Goods – Items that spoil or deteriorate quickly and may not be properly handled or stored.
7. Biological and Infectious Substances – Any biological agents or materials that could pose a threat to health and safety.
8. Drugs and Controlled Substances – Illegal narcotics or any drugs that are not permitted for transport.
9. Live Animals – Unless special arrangements are made, and applicable regulations are followed.
10. Counterfeit Goods – Fake, unlicensed, or unauthorized copies of products.
11. Cash and Negotiable Instruments – Money, credit cards, or other forms of negotiable instruments that are highly susceptible to theft.
12. Firearms and Ammunition – Guns, ammunition, explosives, and other weapons.
13. Stolen Property – Any goods that have been unlawfully obtained.
14. Hazardous Electronics – Certain types of batteries or electronic equipment that may be considered hazardous.
15. Cultural Artifacts – Items that are restricted under cultural property laws or international agreements.
